Customer Success
Gliwice, Śląskie
Contractor FBP
Customer Success Representative ( German speaking )

FieldBee is a Dutch company that develops innovative automation products for farmers worldwide. Our mission is to help farmers increase their productivity and have an easier life while assisting in their transition to more sustainable agriculture. We achieve that by making tractor automation accessible to all farmers.

The company designs and manufactures tractor guidance systems: precise navigation and automated steering. Our products are developed using the latest technologies, making them more affordable for small and midsized farmers, while maintaining the highest quality and reliability. FieldBee is gradually increasing its product offering toward the full automation of various agricultural machines.

Our products are sold in more than 60 countries, led by Germany and the DACH region, while sales are growing very rapidly. Join our ambitious team, in this pivotal moment in the world's agriculture, as we grow to be one of the key players in this fascinating industry.

Basic Qualifications:

German language fluency. Both spoken and written

English  language fluency. Both spoken and written

Polish language fluency/ Native. 

2 – 4 years of relevant work experience, preferably in Customer Support in an international work environment

English level for internal business communicable

We value (Skills, nice to have):

A flexible individual with a high level of intercultural sensitivity, able to adapt to  new situations

Pro-active “can do” attitude

Technical mindset

Proactive Customer care and installation support

Training for dealers

Team player 

General Customer Service understanding and attitude

What You Will Be Doing:

Diagnostic and troubleshooting of farmers' technical issues

Technical support of the product ( and its components) (using different communication channels: emails, service desk tool, online chat, phone calls)

Tracking the life cycle of customer requests

Analysis and determination of product requirements

Creating and updating products supporting documentation

Compliance with SLA

Reporting the customer's requests

Proactive communication between the teams

Updating the knowledge base of the product

Supporting and assisting in conducting online and offline events for clients and internal teams

Hosting the webinars

Customers training

Develop relationships between customers and the customer support team. Visits clients, detecting the problems on the field and their troubleshooting.

Business Travel to Germany - Supporting Customers on product installation at their location

Participation and representation of the company during Field Days or Trade Shows for DACH Region

Will be a plus:

Experience using CRM systems a plus

Knowledge of MS office skills (Excel, Word, Outlook)

Working conditions:

Office in Bojkowska 53, Gliwice

8 hours from Monday till Friday 

Hybrid work

Reasons to join FieldBee:

An opportunity to work in an international team that is building meaningful products and can help farmers transition to more efficient and sustainable food production 

Proven possibility to grow and build a great career in an atmosphere with like-minded people

Friendly and no-nonsense team dynamics with a culture of getting things done while having a work-life balance

Opportunity to drive a tractor:) and to build eventually an autonomous tractor