Fieldbee utilizes smartphones and an Internet of Things (IoT) architecture, thus our support experts are empowered to solve pretty much any problems remotely. They can view and identify the issue and. Help customers with specific, tailored instructions to solve a given technological problem.
If you’ve ever tried to describe your problem to a customer support technician who can’t see what’s happening with your device in real time, then you likely know how time-consuming and stressful it can be to explain the details of the problem
Here are the top 5 examples of problems that Fieldbee can solve remotely:
- No RTK connection
- Autosteer is unavailable
- Difficulties with the equipment install
- Issues with the calibration process
- Problems with the navigation on the field (AB line creation)